Terms and conditions

These terms apply when you buy from IntaSkin through this website. Please read them before you place an order. They don’t affect your statutory rights as a consumer.

1. About us

This website is run by IntaSkin. You can get in touch at any time through our contact page.

2. Placing an order

When you place an order, you are offering to buy the products in your basket. We’ll send you an email to confirm that we’ve received your order and accepted it; the contract between us is formed at that point. If we can’t accept your order — for example because an item is out of stock or there is an error in its price or description — we’ll let you know and won’t take payment, or we’ll refund you in full.

3. Prices

All prices are shown in pounds sterling (GBP). Delivery costs are shown at checkout and added to your order before you pay. We check prices carefully, but if we find an obvious error after you order, we’ll contact you before going ahead.

4. Payment

Payment is taken when you place your order. Payments are processed securely by our payment provider; we don’t see or store your full card details.

5. Delivery

We deliver to addresses in the United Kingdom. Estimated delivery times are shown at checkout. The products are your responsibility from the time they are delivered to the address you gave us. See our delivery page for more.

6. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order within 14 days of receiving it, without giving a reason. Skincare, cosmetics and other sealed products that are not suitable for return for health protection or hygiene reasons can only be returned if their seal is unbroken. Full details of how to cancel and return items are on our returns page.

7. Faulty products

Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality. If a product is faulty you can reject it within 30 days of delivery for a full refund, and after that you may be entitled to a repair, replacement or refund. Please contact us if something isn’t right.

8. Using our products safely

Please read the directions and precautions on the packaging and on each product page before use. We recommend a patch test before using a new skincare product for the first time. Stop using any product that causes irritation and seek advice if it continues. Our devices must be used as described in their instructions, including any protective equipment supplied. Our products are cosmetic and wellness products, not medical treatments; if you are pregnant or breastfeeding, have a medical condition or are receiving medical treatment, check with a healthcare professional before use. Results vary from person to person.

9. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss or damage that is not foreseeable, or for any business losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products.

10. Your account

You can buy as a guest or create an account. If you have an account, please keep your password private. Sign-in codes we email you are for your use only and expire after 10 minutes.

11. Your information

We use your personal information as described in our privacy policy.

12. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it.

13. Law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the country where you live.

Last updated: 7 October 2026